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The Resource Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Label
Customer service training 101 : quick and easy techniques that get great results
Title
Customer service training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Title variation
  • Customer service training one-o-one
  • Customer service traomomg one hundred and one
Creator
Author
Subject
Language
eng
Cataloging source
DLC
Dewey number
658.3/1245
Index
index present
Literary form
non fiction
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Dimensions
24 cm
Edition
Third edition.
Extent
vii, 228 pages
Isbn
9780814438916
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • 1629576
  • (OCoLC)989862537
  • 1589823
  • (OCoLC)ocn989862537
  • 1589823
  • 1629576
  • 1629576
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Dimensions
24 cm
Edition
Third edition.
Extent
vii, 228 pages
Isbn
9780814438916
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • 1629576
  • (OCoLC)989862537
  • 1589823
  • (OCoLC)ocn989862537
  • 1589823
  • 1629576
  • 1629576

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