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The Resource Conducting the reference interview : a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford

Conducting the reference interview : a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford

Creator
Author
Contributor
Summary
"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--
Language
eng
Work
Publication
Edition
Third edition.
Extent
xx, 320 pages
Contents
  • Why bother with a reference interview?
  • The first thirty seconds
  • Finding out what they really want to know
  • Beyond negative closure
  • Special contexts for the reference interview
  • The reference encounter in virtual environments
  • The readers' advisory interview
  • Establishing policy and training for the reference interview
Isbn
9780838917275
Instance
Label
Conducting the reference interview : a how-to-do-it manual for librarians
Title
Conducting the reference interview
Title remainder
a how-to-do-it manual for librarians
Statement of responsibility
Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
Creator
Contributor
Author
Subject
Language
eng
Summary
"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--
Member of
Assigning source
Provided by publisher
Cataloging source
LBSOR/DLC
http://library.link/vocab/creatorName
Ross, Catherine Sheldrick
Dewey number
025.5/2
Index
index present
LC call number
Z711
LC item number
.R64 2019
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Nilsen, Kirsti
  • Radford, Marie L.
Series statement
A How-to-do-it manual for librarians
http://library.link/vocab/subjectName
  • Reference services (Libraries)
  • Electronic reference services (Libraries)
  • Interviewing
  • Electronic reference services (Libraries)
  • Interviewing
  • Reference services (Libraries)
Label
Conducting the reference interview : a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview
Dimensions
28 cm.
Edition
Third edition.
Extent
xx, 320 pages
Isbn
9780838917275
Lccn
2018041341
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (OCoLC)1057243869
  • 1840509
  • (OCoLC)on1057243869
Label
Conducting the reference interview : a how-to-do-it manual for librarians, Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview
Dimensions
28 cm.
Edition
Third edition.
Extent
xx, 320 pages
Isbn
9780838917275
Lccn
2018041341
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (OCoLC)1057243869
  • 1840509
  • (OCoLC)on1057243869

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